Privacy Policy

Last updated: November 13, 2025

This Privacy Policy explains how Fantra ("Fantra", "we", "us", or "our") collects, uses, discloses, and protects your information when you use Fantra.io and any related services, features, content, or applications (collectively, the "Service").

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you must not use the Service.

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide to Us

Account Information: such as your name, email address, password, and any profile details you provide.
Contact Information: such as your email address when you contact us at support@fantra.io.
Payment Information: if applicable, billing details and other information required to process payments (processed by our third-party payment processors; we do not store full payment card numbers).
Content and Communications: information you submit through the Service, including feedback, support requests, and other communications.

1.2 Information Collected Automatically

When you use the Service, we may automatically collect:

Usage Data: pages viewed, features used, links clicked, referring/exit pages, and the date and time of your visit.
Device and Log Information: IP address, browser type, operating system, device identifiers, and other technical data.
Cookies and Similar Technologies: small data files stored on your device that help us recognize you and improve the Service. For more information, see the “Cookies” section below.

1.3 Information from Third Parties

We may receive information about you from third parties, such as:

Analytics providers;
Payment processors;
Third-party platforms you connect to or sign in through (if applicable).

2. How We Use Your Information

We use the information we collect for purposes including:

Providing, operating, and maintaining the Service;
Creating and managing your account;
Processing transactions and sending related information (such as purchase confirmations and invoices);
Responding to your comments, questions, and support requests;
Personalizing and improving the Service, including developing new features;
Monitoring and analyzing usage and trends to better understand how the Service is used;
Protecting the security and integrity of the Service, preventing fraud, and enforcing our Terms and Conditions;
Sending you technical notices, updates, security alerts, and administrative messages;
Sending marketing communications (where permitted by law and with the ability to opt-out);
Complying with legal obligations and enforcing our rights.

3. Legal Bases for Processing (EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, our legal bases for processing your personal data include:

Contract: To provide the Service and fulfill our obligations under our agreement with you.
Legitimate Interests: To operate, improve, and secure the Service, and to communicate with you about it.
Consent: Where required for specific processing activities (e.g., certain marketing or cookies).
Legal Obligation: To comply with applicable laws and regulations.

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies to recognize your browser, remember your preferences, and understand how you use the Service.

Types of cookies we may use include:

Strictly Necessary Cookies: required for basic functionality.
Performance and Analytics Cookies: to analyze usage and improve the Service.
Functional Cookies: to remember preferences and enhance your experience.

You can typically instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of the Service may not function properly.

We may share your information in the following circumstances:

Service Providers: with third-party vendors that perform services on our behalf, such as hosting, analytics, customer support, and payment processing.
Business Transfers: in connection with a merger, acquisition, reorganization, sale of assets, or similar event. Your information may be transferred as part of that transaction.
Legal Requirements: when we believe in good faith that disclosure is necessary to:
- Comply with applicable laws, regulations, or legal processes;
- Protect the rights, property, or safety of Fantra, our users, or others;
- Detect, prevent, or address fraud, security, or technical issues.
With Your Consent: with third parties when you direct us to do so or with your explicit consent.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, to comply with legal, tax, or accounting requirements).

When we no longer need to process your information, we will either delete or anonymize it, or, if this is not possible (for example, because the information has been stored in backup archives), we will securely store it and isolate it from any further processing until deletion is possible.

7. Security

We use commercially reasonable measures to help protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

8. International Data Transfers

Depending on your location, your information may be transferred to and processed in countries other than your own, including the United States, where data protection laws may differ from those in your jurisdiction.

Where required by law, we will implement appropriate safeguards to ensure that such transfers comply with applicable data protection requirements.

9. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

Right to access and obtain a copy of your personal information;
Right to request correction of inaccurate or incomplete information;
Right to request deletion of your information, subject to certain exceptions;
Right to object to or restrict certain processing of your information;
Right to data portability, where applicable;
Right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details in the “Contact Us” section below. We may request specific information from you to help us confirm your identity and process your request.

9.1 Marketing Communications

You may opt out of receiving marketing emails from us by following the unsubscribe instructions in those emails or by contacting us at support@fantra.io. Even if you opt out, we may still send you non-promotional messages, such as those about your account or our ongoing business relations.

10. Children’s Privacy

The Service is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete such information.

If you believe that a child under 13 has provided us with personal information, please contact us at support@fantra.io.

11. Third-Party Websites and Services

The Service may contain links to third-party websites or services that are not owned or controlled by Fantra. This Privacy Policy does not apply to those third parties, and we are not responsible for their content, privacy policies, or practices. We encourage you to review the privacy policies of any third-party sites or services you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. If we make material changes, we may also provide additional notice (such as posting a notice on the Service).

Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@fantra.io
Address: 101 E Park Blvd #101, Plano, TX

By using Fantra.io, you acknowledge that you have read and understood this Privacy Policy.